Delivery Schedules Configuration
📄️ Check the First Available Delivery Date
Use the Delivery Schedule Checker to simulate an order date and see the first available delivery date for a customer or product, without placing a real order.
📄️ Handle Delivery and Availability Schedule Exceptions
Use this recipe to block or adjust specific dates in your delivery or availability schedule, for example to stop deliveries on a public holiday or to shorten the cut-off time on a day you close early. Your recurring weekly schedule stays unchanged.
📄️ Set Up an Availability Schedule for Made-to-Order Products
Use an Availability Schedule to set how many production or lead-time days a made-to-order, customized, or fresh product needs before it can ship.
📄️ Set up Customer-Specific Delivery Schedules and Cut-Off Time
Configure a custom delivery schedule to set different order deadlines (cut-off times) or delivery days for specific customer groups (for example, by location or route) and assign that schedule directly to a customer account.
Delivery and availability schedules work together to decide the first available delivery date for an order. The system finds the earliest date that meets three conditions:
- Delivery schedule: the days on which a customer can receive an order, including any cut-off times.
- Availability schedule: the production or preparation time a product needs before it can ship. This is also called a product delivery schedule.
- Exceptions: block or change specific dates, such as public holidays.
If a product is ready on Tuesday but the customer can only receive orders on Wednesday, the first available delivery date is Wednesday.
Which Delivery Schedule Applies?
- The system uses the customer's delivery schedule.
- If the customer has no delivery schedule, it uses the webshop delivery schedule configured for the relevant country.
- You can also block specific days on the customer using Not Delivery Days.
- A delivery schedule with Overrule Customer working-days enabled ignores those blocked days and follows the schedule instead.
How Stock affects Availability
An availability schedule can check stock before applying the production or preparation lead time.
When Check Stock Available is enabled and there is enough stock for the ordered quantity, the system skips this lead time and uses the applicable delivery schedule. If there is insufficient stock, the availability schedule applies.
Splitting orders by delivery date
When products in one basket have different delivery dates, the webshop can be configured to group them by delivery date and split the order accordingly.
The customer places one order. The system then sends a separate order to the ERP for each delivery date.
Setup recipes
Use the following recipes to configure schedules, manage exceptions and check the resulting delivery dates: