Order Management
🗃️ Configuration
1 item
📄️ Combining Orders from Guest Users
CloudSuite automatically creates a new customer number (party) for each order when a customer without an existing account places an order.
📄️ Exceptions in Delivery Services
Delivery service exceptions allow you to apply different shipping conditions within the same delivery services, based on country, region, or postcode ranges. This is typically used for areas where delivery is more expensive or requires special handling.
📄️ Delivery Service Based on Volume or Weight
A delivery service based on the volume or weight of a product overrules the standard delivery services of the shop.
📄️ Delivery Day Calculation
The day on which an order can be delivered is calculated based on delivery and availability schedules, and any exceptions defined on them.
📄️ Displaying Post-Calculated Shipping Costs in the Basket
You can display a notification in the basket informing customers that shipping costs will be calculated after checkout, instead of showing a price up front. Use this when your ERP system calculates shipping costs after the order is placed.
📄️ Get started with DeliveryMatch
These steps are guidelines for configuring the web services for DeliveryMatch. To ensure the configuration is correct, perform the initial setup in collaboration with CloudSuite.
📄️ Linking Documents to a Shipment
End users can see deliveries per order in My account. CloudSuite lets you enhance the My Account environment with the option to link documents such as packing slips from the ERP system and made them available for download.
📄️ Replacing a Product in Order Templates
You can replace a product in order templates. The new product will replace the old one and a message can be shown to the customer.
📄️ Set up a Sale Type substitution
Use a sale type substitution to give selected customers a different cost rule from the one linked to the webshop sale type.
📄️ Speedorder
The speed ordering functionality allows users to quickly order multiple products to the basket at once, without having to browse the shop.