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Use Search Term Exclusions

Search term exclusions let you hide products from the search results for a specific term. When a visitor searches for a configured term, products containing the excluded words do not appear in the results.

When to Use Exclusions​

Use exclusions when a search term keeps returning products that are clearly not what your visitor is looking for.

A good example is a visitor searching for radijs who also sees micro radijs and scheut radijs in the results. If those products are not relevant for that search, you can exclude the words micro and scheut to clean up the results.

Be careful with exclusions. Excluded products are completely hidden from the results for that term. If a product could still be relevant to some visitors, think about whether hiding it completely is the right decision.

When Not to Use Exclusions​

Do not use exclusions to move products lower in the results rather than hide them completely. For that purpose, use partitioning instead, which allows you to push products to the bottom of the results without removing them entirely.

Note
  • This feature is now in development and will be delivered in the coming month.
  • This feature is only available for customer with the relevance module.

Set Up Search Term Exclusions​

Search Term Exclusion

  1. In the CloudSuite Admin, go to Search & Navigation > Search Management and open the Search Configurations tab.
  2. Click Edit next to the search term you want to configure, or click + Add Search to create a new one.
  3. Write the search term in the Add search term text box and press Enter.
  4. Go to the Basic settings tab.
  5. Enable Search term exclusions using the toggle.
  6. In Exclusion terms, type a word and press Enter, or separate multiple terms with a comma.
  7. Repeat for each word you want to exclude.
  8. Use the Search preview panel to verify that the right products are removed from the results.
  9. Click Publish.

Products containing the excluded words no longer appear in the results for this search term.

Best Practices​

  • Be specific. Exclude only the words that cause the problem. Excluding a broad word may hide products your visitors actually want to find.
  • Check the preview. Always verify the results in the Search preview panel before publishing. Make sure the excluded products are the ones you meant to remove.
  • Review from time to time. As your product catalog changes, exclusions that made sense before may no longer make sense. Check your configurations using the Top Searches overview to make sure results are still relevant.
  • Use the Top Searches overview. Focus your exclusion configurations on the terms your visitors search for most. The Top Searches tab shows the most searched terms from the last 90 days.
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