Exceptions in Delivery Services

You can set up exceptions on delivery services for specific shipping zones, based on country, region, and postcode.

A well-defined delivery exception strategy lets you can charge differently for shipping to areas that are more costly to deliver products to, such as remote areas.

Configuration

1. in the CloudSuite App, go to Order Management > Configuration > Delivery Services and open the delivery service.
2. In the General tab of the delivery service details, open or create the Line that defines the exceptional conditions.
3. Pay special attention to the two fields near the bottom of the screen:
   • Delivery options Group is used to group delivery options with a shared condition. The name should be easy to identify and reflect these shared conditions. You can have multiple delivery option groups for one delivery service. Make sure the name of the delivery options group is the same for all related delivery service lines in the group.
   • Catch all for Group appears when the field Delivery options Group is filled. The checkbox marks the default delivery service line when none of the other options in the delivery options group apply to the shipping address the customer enters during checkout.

In the example, all delivery service lines apply to shipping in the Netherlands. To configure also some exceptions for Belgium, you could add a delivery options group named Belgium and add a default catch-all option and optional exception rules.

Example

In the example below, we only want to charge shipping costs on deliveries to the West Frisian islands. The rest of the Netherlands has free shipping.

For the Delivery options Groups = Netherlands you need to configure one default delivery service for the Netherlands and the exceptions for the islands. The Free Shipping option is set as Catch all for Group, because this is the default delivery service for the Netherlands.

There are three exceptions for Shipping Costs configurations, based on the post codes of the West Frisian islands. Shipping costs are charged when the delivery address of the customer is in one of these specific post code ranges. When the post code of the customer's delivery address is 8581 AB for example, the delivery service Shipping Costs 1 will be active. When the customer lives outside of the set post code ranges, the Free Shipping option will be active because this is the only available option of the Netherlands group for this customer.