Shop Emails
In various contexts, your shop can automatically send an email to a particular party. Such emails follow a predefined pattern, called a template. You can create templates per shop and for each available language, in both plain text or using HTML version to show rich content.
Creating email templates requires specific knowledge of the template language. Therefore, this is usually done by a CloudSuite consultant. We will ensure that the desired text and formatting are thoroughly tested in collaboration with you.
To work with email templates, in the CloudSuite App go to Stores > Shop Emails. An overview appears, listing all email templates that have already been defined. Double-click an existing template to open its details or click New to create a new one.
- Choose the Type of the email. This determines the conditions under which the email can be sent and cannot be changed after the template has been saved.
- Select the Shop from which the email can be sent.
- Select the Language for the email.
- Enter the header fields of the email:
- Subject (this can contain variables, as described below for the HTML tab)
- Email from
- Email CC (if any)
- Email BCC (if any)
- If the Type is Order Confirmation, optionally check any other customers who should be added to the recipients list. These must be specified in the customer details. For more information, refer to the Recipe CC Email Confirmation for Orders.
HTML
To the left, the HTML codes and text elements of the email are specified.
You can include any of the Available Variables shown to the right inside text, enclosed in curly brackets and immediately preceded with a dollar sign. When the email is actually sent, every variable will be replaced with the appropriate actual value. For example, ${user_first_name} will be replaced with the actual first name registered for the recipient of the email.
Test Mail
It is important that you always test your template. To do so, click Test Send Mail Job.