Order Management

Order management covers the workflow from placing an order to delivery both from the merchant perspective as customer perspective.

📄️ B2B Functionality in Order Management

My Account contains a number of features especially for B2B eCommerce.

📄️ Dealer Service Points

Wholesalers and manufacturers frequently work with a network of service points or dealers who sell their products and offer support. By adding the option to select a dealer service point during the checkout process, you actually make your dealers part of your online strategy.

📄️ Delivery via Intermediary

There are situations that a retailer can order from a manufacturer and that the delivery and invoicing takes place through an intermediary or wholesaler. As a manufacturer, you can offer your customers the option to select a known wholesaler during checkout to take over the order.

📄️ Drop-Shipment

For drop-shipment orders, the delivery address is usually not the customer’s address placing the order (e.g. a dealer or wholesaler) but the address of the end customer receiving the goods.

📄️ Multiple Baskets - Assign to Other User

In a competitive eCommerce landscape, efficient order management is essential. The Multiple Baskets feature is all about efficiency: it simplifies the management of multiple (wholesale) orders, reducing the time and effort required to process them.

📄️ Multiple Baskets Based on Catalog

When your webshop act as a marketplace to offer products from multiple suppliers, or works with various exhibitors on a trade fair, CloudSuite offers the option to automatically bundle the products into multiple baskets. Shop users add products from the shop or by scanning products as usual. The products are then split up automatically: A separate basket is created for the products in each Partition Catalog, which is set up to correspond to a particular supplier.

📄️ My Account - Customer Order Management

The My Account environment lets your customers see and manage their personal settings and contact information, order history, order templates, quotations, returns, and deliveries. The content may vary, depending on the modules in use.

📄️ Order Management as a Merchant

Order management manages the lifecycle of your order processes. It includes the whole process of your sales, quotations, returns, and related integrations with ERP customers (including OCI punch-in and punch-out).

📄️ Payments

The CloudSuite platform offers standard integrations with the market's most popular payment service providers (PSP). We support payment routing and processes between multiple providers and payment configurations in one environment.

📄️ Promote Conversion to Full Packages

This feature can help (especially) wholesalers in stimulating customers to order full packages instead of pieces and will save logistical handling time and costs. If you work with fully automated warehouses that process boxes without human intervention this feature is of great value.