Take over and edit shopping carts now possible in the sales center module
As of this release, sales and service staff can not only view but also directly edit the shopping carts of end users. This opens up new opportunities to provide personalized support when placing orders—both online and offline.
That means tailored advice, even outside the webshop environment. Whether it’s a phone call, email, or in-person meeting, staff can respond directly to customer needs and assist with placing orders.
What are the benefits?
- Seamless transition between online and offline contact
- Higher conversion through proactive assistance
- Better customer experience and faster order processing
Practical examples:
- Customer service agents assisting live during the ordering process
- Sales representatives adding products during a sales conversation
- Account managers updating the cart on-site using mobile devices
