Password Reset
How does resetting the password work from the point of view of a registered customer?
- The login screen contains a Forgot Password? link.
- Clicking this opens a prompt for the email address to which the reset instructions must be sent.
- The customer enters their email address.
- An email is sent which contains a link.
- The customer clicks the reset link in the email and is sent to a screen that prompts for a new password.
- The customer enters the new password and clicks Change Password.
- The login screen is shown, so that the customer can log in immediately using the new password.
Note that the reset link in the email is valid only for a specified number of seconds. If the customer follows the link in the email after that time has passed, a Reset password link has expired screen is presented, which suggests the customer try again. This screen is part of the theme.